FAQS NAVIGATOR
Our Guide to Common Queries
1. How do I enroll in a course?
To enroll in a course, follow these steps:
- Visit the Estralux Academy website.
- Browse or search for the course you want to enroll in, such as the “Estralux Certified End-to-End KYC Specialist (ECEEKS)” course.
- On the course page, click the “Add to cart” button.
- Enter the billing details and then click on “Place the order”
- Follow the instructions to process the payment. Once completed, you’ll receive a confirmation email, and your course will be accessible in your account dashboard immediately.
If you encounter any issues, feel free to contact support at support@estralux.com.
2. Is there any instructor support?
Yes, the Estralux Certified End-to-End KYC Specialist (eCEEK) course offers dedicated instructor support. Enrolled candidates receive access to the eStralux KYC Vault, a practical tool for processing test cases. After completing these cases, candidates can connect with a trainer to receive personalized feedback, enhancing their hands-on experience and understanding of KYC processes.
3. Are there any additional costs besides the course fees?
The course fee listed on the certification section encompasses all essential materials and services, including e-books (if applicable), video lectures, mock exams, the final examination, and the certification upon successful completion. However, if a candidate does not pass the final exam after two attempts, a fee of ₹999 will be charged for each additional attempt.
4. What happens after I complete a course?
After completing a course, you will receive a certificate from eStralux Compliance Association. To obtain your certificate, please email contact@estralux.com with your course details. Once verified, you can download and share your certification on platforms like LinkedIn or add it to your resume.
1. What payment methods are accepted?
We accept a variety of payment methods, including major credit and debit cards issued by Visa or MasterCard and Rupay, AmazonPay Wallet, and other secure online payment gateways. Please check the payment options available at checkout for more details.
2. Are there any additional fees or taxes?
The course fee covers all essential materials, including e-books, videos, mock exams, and the final exam (where applicable).
3. Can I pay in installments?
Yes, we offer installment plans for some courses. During checkout, you will see options to pay in installments if available. For more information on payment plans, feel free to contact our support team.
4. Can I get a receipt for my payment?
Yes, once your payment is successfully processed, a receipt will be sent to your registered email address. You can also request an invoice by contacting contact@estralux.com.
5. Are there any extra fees for additional exam attempts?
The course fee includes two attempts at the final exam. If you require more than two attempts, an additional fee of ₹999 will be charged per extra attempt.
6. How do I access my course after payment?
Once your payment is completed, you will receive a confirmation email with login details. You can then access the course from your dashboard on the Estralux Academy website.
7. Who should I contact if I have issues with my payment?
For any payment-related inquiries or issues, please reach out to our support team at contact@estralux.com for assistance.
1. Does eCEEK provide any hands-on practice tools?
- eCEEK: This program offers a more hands-on learning experience, with access to a KYC tool, practice test cases, and trainer feedback, allowing candidates to apply what they learn in real-world scenarios.
- eCADS: While it provides the foundational knowledge and pre-recorded videos, it does not include practical tools or hands-on case processing.
2. Are there any specific exams or certification requirements for eCADS and eCEEK?
Both the courses includes a final exam to assess understanding of KYC concept. Certification is awarded upon passing the exam.
3. Is there instructor support available for both programs?
- eCEEK: Includes scheduled trainer feedback sessions, where candidates can review and discuss their processed cases. This personalized support helps refine candidates’ KYC skills and provides valuable insights.
- eCADS: Offers general support for course-related questions but does not provide feedback on processed cases or personalized trainer sessions.
4. What are the additional resources provided in eCEEK that are not in eCADS?
eCEEK offers an extensive suite of resources, including:
- Recorded Videos: Both eCEEK and eCADS provide pre-recorded instructional videos covering the full syllabus.
- Study Materials: Comprehensive materials to support your learning.
- 400+ Web Links: eCEEK includes over 400 web links to global KYC resources such as registries, regulatory sites, and exchanges for nearly every country.
- KYC Interview Preparation Booklet: This booklet includes essential questions to help candidates prepare for KYC interviews.
- ATS-Friendly Resume Template: A tailored resume format optimized for Applicant Tracking Systems, specifically for KYC roles.
- KYC Tool Access: Hands-on access to the eStralux KYC Vault, where candidates can process practice test cases.
- Practice Test Cases: Real-world cases that allow candidates to practice KYC processes.
- Trainer Feedback Sessions: After processing test cases in the KYC tool, candidates can schedule sessions with a trainer to receive feedback, enhancing their applied skills.
eCADS: Includes the same pre-recorded videos and study materials as eCEEK, as well as the KYC Interview Preparation Booklet with key interview questions. However, eCADS does not include:
- Web links for global KYC resources
- ATS-friendly resume template
- KYC tool access
- Practice test cases
- Trainer feedback sessions
5. Is the syllabus the same in both eCEEK and eCADS?
Yes, the core syllabus content for both certifications is identical, covering essential KYC and Screening topics. However, eCEEK provides additional resources and tools to enhance practical understanding and application.
6. Which certification is recommended for professionals looking to build a comprehensive KYC skillset?
Yes, both eCEEK and eCADS provide a KYC interview preparation booklet. However, only eCEEK includes an ATS-friendly resume template designed for KYC roles.
7. Do both certifications provide interview preparation support?
eCEEK is recommended for those who need access to extensive KYC resources and global web links for regulatory and compliance registries. This feature enhances the ability to perform KYC at an international level.
8. Which certification should I choose if I want comprehensive KYC resources and global registry links?
eCEEK is recommended for those who need access to extensive KYC resources and global web links for regulatory and compliance registries. This feature enhances the ability to perform KYC at an international level.